Privacy Policy

• Account & order details: name, email address, phone number, delivery address and order history.
• Payment information: handled entirely by our payment gateway partners. We receive only the transaction status and a reference ID — never your full card, UPI or netbanking credentials.
• Communication: messages you send us on WhatsApp, email or the contact form, and reviews you post.
• Technical data: device type, browser, IP address and pages viewed, collected through cookies and analytics.

• To process, pack, ship and track your orders and issue invoices.
• To provide customer support and respond to your queries.
• To detect and prevent fraud, misuse and payment risk.
• To improve our products, catalogue and website experience.
• To send order updates, and — only if you opt in — offers, drops and festive announcements over email or WhatsApp.

We never sell your personal data. We share it only with parties who help us run the store:

• Payment gateways, to process your transaction securely.
• Courier and logistics partners, to deliver your order.
• Cloud hosting, database and communication providers who operate under confidentiality obligations.
• Government or law-enforcement authorities, when required by applicable law.

We use cookies and similar technologies to keep your cart and login session working, remember preferences and understand how the site is used. You can block cookies in your browser settings, but parts of the store such as cart and checkout may stop working correctly.

Our site runs over HTTPS and customer data is stored in access-controlled databases with row-level security rules. Payments are processed by PCI-DSS compliant gateways. While no system can be guaranteed to be perfectly secure, we take reasonable technical and organisational measures to protect your information.

We keep order and invoice records for as long as required for accounting, tax and legal purposes. Account data is retained while your account is active. You can ask us to delete your account at any time, subject to records we are legally required to keep.

• Access, correct or update the personal information we hold about you.
• Request deletion of your account and associated personal data.
• Withdraw consent for marketing messages at any time, by replying STOP on WhatsApp or using the unsubscribe link in emails.

To exercise any of these rights, email us at TheRYHUniverse@gmail.com from your registered email address.

Our products are loved by kids, but accounts and purchases are meant for adults. We do not knowingly collect personal information directly from children under 18. Purchases for children should be made by a parent or guardian.

We may update this policy as our store grows. The latest version will always be published on this page with a revised update date.