Cancellation & Refund Policy

• Orders can be cancelled only before dispatch. Write to us on WhatsApp or email with your order number as soon as possible.
• Once an order has been handed to the courier, it cannot be cancelled.
• Approved pre-dispatch cancellations are refunded in full to the original payment method within 5–7 business days.
• We may cancel an order ourselves if the item is out of stock, the address is undeliverable, or payment is flagged as fraudulent. In such cases the full amount is refunded.

We do not offer returns or exchanges. Because our products are collectible plush items handled closely by customers, hygiene and quality standards do not permit resale of returned goods.

This is the only situation in which we replace or refund an item after delivery.

• Report the issue within 48 hours of delivery on WhatsApp (+91 84465 70955) or by email.
• Share your order number, clear photos of the product and the outer packaging, and an unedited unboxing video that starts before the parcel is opened. The video is mandatory for damage and missing-item claims.
• Once verified, we will send a free replacement of the same product. If the product is unavailable, we will issue a full refund to the original payment method.
• Claims raised after 48 hours, or without the required proof, cannot be accepted.

• Approved refunds are initiated within 2 business days of approval.
• The amount reaches your account in 5–7 business days for UPI and wallets, and 7–10 business days for cards and netbanking, depending on your bank and the payment gateway.
• Refunds are always made to the original payment method. We do not refund to a different account.
• Shipping charges, if any were paid, are non-refundable except when the fault is ours.

If a parcel is returned to us because the address was incorrect or incomplete, or the customer was unreachable or refused delivery, we can re-ship the order once you pay the additional shipping charge. Such orders are not eligible for a refund.

If money is deducted but your order does not get confirmed, or you are charged twice, the amount is automatically reversed by the payment gateway within 5–7 business days. If it does not reflect, contact us with the transaction reference and we will follow it up for you.